“The property was surface clean but that was it.”
It was dirty. Carpets needed cleaning, the sofa covers were filthy. They are loose covers so why weren’t these changed for clean covers? Bathroom door surrounds dirty. Fittings generally in need of tlc or replacing. Mattress and pillow protectors dirty stained.
Large damp issue in double bedroom.
Mirror in bathroom tatty all shells fallen off needs disposing. Bins were full of rubbish on arrival and the back yard was muddy! The extractor fan did not work In the shower room. The radiator in the lounge had been broken since Feb 2023 according to the note attached to it! This cottage is priced too high for the condition. It’s such a shame as location and size, layout were perfect for us. However we will not be returning as it was just so dirty we could not relax as we should have been able to do. I have some photos to support these issues if required.
Thank you for your feedback. If we were made aware of these issues during your stay it would have been in our best interest to ensure that any issues were resolved. We are very sorry to hear you were not happy with the cottage. We have a fantastic team of cleaners and they always report back with any shortfalls with regards any issues ie new bedding, carpet cleaning, breakages etc. However as in every year the property has been taken off in January for a thorough maintenance and inventory check . This year new carpets are being fitted and new sofa covers amongst other items. Annual redecoration. We try very hard to maintain this very popular cottage to a high standard on a weekly basis and apologise that it was not up to the usual standard.
Property Owner
