“The property is in a lovely location and we have stayed here before.”
However, this time, the first thing we noticed on arrival was that the floor in the main living and dining area and kitchen was very dirty. It had clearly not been swept - sand, dirt, hairs and, in the kitchen, crumbs and mess. The counter tops in the kitchen still had crumbs and mess on them too and even the surfaces did not look as thought they'd be touched. We arrived late to our booking, arriving on the Sunday instead of the Saturday. I tried calling the office to complain but there was ...
However, this time, the first thing we noticed on arrival was that the floor in the main living and dining area and kitchen was very dirty. It had clearly not been swept - sand, dirt, hairs and, in the kitchen, crumbs and mess. The counter tops in the kitchen still had crumbs and mess on them too and even the surfaces did not look as thought they'd be touched. We arrived late to our booking, arriving on the Sunday instead of the Saturday. I tried calling the office to complain but there was nobody available and only live chat on the website which didn't work due to the poor signal in the property. So we cleaned ourselves for about 2 hours. I then tried calling again on Monday morning to complain but the line was busy for ages and as our friends were arriving, we gave up. It's so disappointing when you arrive at a property and it is not clean - such a dismal start to a holiday. We really expected more.